Quick answers before you book
The answers below cover visits, estimates, model labels, codes and the checks an owner can do safely. These are the questions we hear most often from San Francisco and Bay Area households with an Electrolux appliance that has stopped behaving. If yours is not covered, send it with your request on the contact page.
We repair Electrolux refrigerators, freezers, wine and beverage coolers, ice makers, washers, dryers, laundry towers, dishwashers, ranges, wall ovens, cooktops and built-in microwaves. The services page links to each one.
San Francisco and the wider Bay Area, including the peninsula, the East Bay and the North Bay. The locations page lists the areas by county.
We take requests and book visits Monday to Saturday, 8:00 AM to 7:00 PM.
Use the form on the contact page. Give the appliance type, the model number if you can find it, what the machine is doing and any access details such as an elevator or parking limit.
The technician looks at the installation, reads any code on the display, tests the suspected parts and explains what was found. A written estimate follows, and nothing is repaired until you approve it.
Yes. A warm refrigerator, a washer that will not spin or a cooktop that ignores a pan can each come from several faults. Replacing a part on a hunch wastes your time and adds nothing to the repair, so the cause is confirmed first and the repair is proposed only after that. The proposal then goes into your written estimate.
Yes. It names the fault and the proposed repair so you can read it, share it with a landlord or building manager and decide in your own time. If you choose not to go ahead, the conversation simply ends after the diagnosis.
It depends on the appliance, but usually it is on the door frame or an inside wall of a refrigerator, inside the opening of a dryer or washer door, along the edge of a dishwasher door or drawer, on the oven frame, or behind the front of a microwave drawer. A clear photo of the label is plenty, and if the label is hidden behind a drawer or panel you can leave it and describe where the unit sits.
Models in the same family often differ in finish or version, and the last letters can change the parts or controls. The full number lets us prepare for your unit specifically. Our model pages show what we know about individual models.
Write the code down exactly as shown, including any letters, then look it up in the error code library. The page for your code lists what the display message means and which owner checks are safe from outside the appliance.
From the outside: power, the breaker or GFCI outlet, the gas valve position on gas models, the door or latch closing, the gasket, a filter you can reach, a vent, grille or drain screen that is visibly blocked, the water supply valve, and one controlled power reset. Please leave panels, live circuits, gas fittings and sealed refrigeration parts alone.
Leave the home, avoid switches and indoor phones, and call the gas utility or 911 from outside. Do not try to find the leak yourself. If instead an appliance smells like burning or throws sparks, switch it off at the breaker and leave it off until it has been looked at.
Yes. Stacked units in a closet need extra attention to venting, the drain and clearance for the technician, and the laundry tower repair page explains what we look at. Tell us about the closet when you request the visit.
Yes. Many tenants forward our written estimate to the landlord or property manager. Mention in the request who needs to approve the work so the visit and the approval line up, and say whether someone will need to let the technician into the building or the unit.
It depends on the fault, the availability of parts and how the appliance has behaved over time. The article on repairing or replacing an Electrolux walks through the decision factors.
Yes. Built-in column and drawer refrigeration needs attention to the surrounding cabinetry and trim, so tell us how the unit is installed. The refrigerator guide describes the lineup.
Still unsure?
Describe the appliance and the symptom in the request form. We will reply with follow-up questions before anything is scheduled. Questions about timing work well when sent together with the request so we can answer them in one reply. Gas and electric dryers, stacked laundry pairs, induction cooktops and built-in drawers all start the same way: a clear description, the model label and a note about access, such as stairs, a shared hallway or a parking limit near the building. The more we know before the visit, the less time it takes on the day.